What Is the Alderney Gambling Control Commission (AGCC)?
Established in May 2000, the Alderney Gambling Control Commission (AGCC) is an independent regulatory authority responsible for overseeing electronic gambling (eGambling) activities. Operating on behalf of the States of Alderney, a self-governing British Crown dependency, the AGCC ensures that licensed operators adhere to the highest standards of fairness, security, and integrity in the online gambling industry.
Key Functions and Responsibilities
Licensing and Regulation
The AGCC offers a unified licensing framework that covers all forms of gambling activities. This approach allows operators to obtain a single license applicable across various markets, facilitating smoother international operations. Notably, operators are not required to have a physical presence in Alderney to be eligible for licensing.
Risk-Based Oversight
Adopting a risk-based regulatory model, the AGCC tailors its oversight to the specific needs and risks associated with each operator, rather than imposing a one-size-fits-all set of rules. This approach enhances efficiency and ensures that regulations are relevant and effective.
Player Protection
Licensees are mandated to implement robust measures to protect players, including:
Utilizing approved eGambling equipment
Restricting access to registered users only
Enforcing age restrictions, ensuring players are over 18
Providing clear and accessible game rules
Allowing players to set personal gambling limits
Supporting self-exclusion options
These measures are designed to safeguard players’ interests and promote responsible gambling practices.
Fairness and Security
The AGCC requires that all gambling systems undergo rigorous testing to ensure fairness and security. Operators must also adhere to strict advertising and marketing standards to prevent misleading practices.
Verifying an AGCC License
To confirm the legitimacy of an operator’s license, the AGCC maintains a publicly accessible register of licensed companies and operators. This register can be viewed by appointment at the commission’s offices or accessed online through the AGCC’s official website.
Filing a Complaint
If a player believes that an AGCC-licensed operator has violated its obligations, the following steps are recommended:
Contact the Operator: Initially, attempt to resolve the issue directly with the operator’s customer support.
Escalate to the AGCC: If the matter remains unresolved, submit a formal complaint to the AGCC. Complaints can be submitted online or via post or email. The AGCC will then engage with the operator to investigate and address the issue.
It’s important to note that the complaint process can be time-consuming, sometimes taking several months to reach a resolution. Therefore, players are encouraged to exhaust all other avenues before escalating the matter to the AGCC.
Contact Information AGCC
Address: St. Anne’s House, Queen Elizabeth II Street, Alderney, Channel Islands, GY9 3TB
Phone: +44 (0)1481 825500
Email: info@agcc.gg
Website: www.gamblingcontrol.org
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